FOOD HEALTH EMPIRE

Question 1

Do I need an account before I order?

Answer

Yes, you need to sign up before ordering. This is to provide us the email address and address for shipping purpose.

Question 2

How to register?

Answer

You may register by using your email address or instant connect with Facebook or Google account.

Question 3

Will I automatically receive any updates of promotions?

Answer

No, unless you subscribe our newsletter :)

Question 4

Where do you deliver?

Answer

We deliver nationwide in Malaysia including East Malaysia and Labuan.

Question 5

How much is the delivery charges?

Answer

RM10 for Peninsular Malaysia and RM20 for East Malaysia. You will entitle for a FREE SHIPPING* when you purchase more than RM80 (*only apply for Peninsular Malaysia).

Question 6

How can I know is the parcel has been sent?

Answer

A tracking number will be generate and send it to you thru email. From there, you may use the tracking number to track the status of the parcel at the courier service side.

Question 7

When can I expect my orders?

Answer

Delivery will take around 1 to 5 business days for Peninsular Malaysia, and within 7 business days for East Malaysia after the order has shipped. All delivery lead times are estimated.

Question 8

Can I ask the courier service to deliver at a specific time or date?

Answer

We regret to inform you that we are unable to schedule to arrive at a specific time of day. Delivery times are influenced by your delivery destination and the courier service’s delivery schedule at your location.

Question 9

How do I postpone my parcel if I'm away and not able to receive?

Answer

You are always welcomed to drop us a message thru the chat box / social media / email to us and we would be glad to assist you further.

Question 10

How can I check whether is my order placed successfully?

Answer

An email will be sent to your email address once our systems captured your order successfully. You may double check your junk mail or spam mail as it might went over there.

Question 11

How long should I need to wait after I made a purchase?

Answer

It will take within 7 business days for us to roast, bake and pack your order(s) as all of our snacks are freshly made with our loves! Delicious snacks come to those who wait :p

Question 12

How can I edit my delivery details?

Answer

Please contact our customer service to amend on the details as soon as possible. We are unable to amend any of it once the parcel has been passed to the courier service.

Question 13

How to cancel the order that I have placed?

Answer

Please ensure you have double checked your cart and details before proceed with checkout. Drop us an email as we are able to cancel the order as long the parcel is still with us. However, do take note that 10% of cancellation fees from the local payment gateway will be charged. (Example: an order which worth RM80 will only proceed with a refund of RM72.00)

Question 14

Oh! Received an incorrect items / missing an items, how?

Answer

We are truly sorry for any inconvenience caused and we hope this won’t upset you. Please let us know immediately thru email and do provide us your order number and the image of your items you received. We'll get it sorted out for you.

Question 15

Are your snacks homemade?

Answer

Yes. The recipes are created by us and all of our snacks are 100% homemade <3

Question 16

Are your snacks halal?

Answer

Currently we don't have a Halal Certificate or Jakim yet, but all of our snacks do not contain any pork, lard and alcohol.

Question 17

Are your snacks suitable for vegetarian?

Answer

Some of our snacks contains dairy products such as butter. You may contact us to inquiry which products are 100% Vegetarian.

Question 18

What is the shelf life of your snacks?

Answer

All of our snacks are freshly roast, bake and pack. Ingredients are free from preservatives, hence the snacks are abled to keep for 6 months. However, snacks are best eaten within 3 months. Do remember to keep you snacks in a cool and dry place :)

Question 19

Is there any artificial sweeteners or flavourings?

Answer

No! We prefer natural food.

Question 20

What forms of payment do you accept?

Answer

We accept credit and debit card payment via Paypal. E-Wallet will be add in soon!

Question 21

Is there any COD (Cash On Delivery) service?

Answer

We do not have COD service.

Question 22

Is there any shop for us to walk-in purchase or self-pick up?

Answer

Currently we do not have a physical shop to do so, however, you may contact us as selected places are selling our products too.

Question 23

Can I request for no receipt or invoice to be included in the parcel as it was meant to be a gift?

Answer

Please do not worry as only “delivery order” will be included.

Question 24

How to get my receipt or invoice?

Answer

Log in to your account and click on the profile picture. It will link to the history that you purchased in our website.

Question 25

Is there a promotional rate for corporate bulk / regular orders and events (such as wedding gift, annual dinner, celebrations and campaign)?

Answer

Yes, promotional package offers vary with the quantity of order. Do contact us for a quote.

Question 26

Where else can I find your products?

Answer

You may find us at Shopee by clicking this link: https://bit.ly/2Umu6C or Kravve by clicking this link: https://bit.ly/2Fx9TRz

Question 27

I have other questions, how?

Answer

Click on the chat button in our website or contact us thru Facebook, Whatsapp and Instagram :)