The term ‘ Food Health Empire’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1-1, Jalan SP1, Taman Semabok Perdana 75050 Melaka. Our company registration number is UT0032439-K. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Malaysia.
We may collect the following personal data from you:
(a) Identity data, such as your name, gender, and date of birth;
(b) Contact data, such as billing address, delivery address, email address, and phone numbers;
(c) Transaction data, such as details about payments to and from you, and other details of products and Services you have purchased from us;
(d) Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform;
(e) Profile data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
(f) Usage data, such as information on how you use the Platform, products and Services; and
(g) Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
During the course of your use of the Platform and the provision of the Services, we may receive personal data from you in the following situations:
(a) When you create an account with us;
(b) When you apply for any of our Services or purchase any products available on the Platform;
(c) When you use any of the features or functions available on our Platform or Services;
(d) When you subscribe to our publications or marketing collateral;
(e) When you enter a competition, promotion or survey;
(f) When you log in to your account on our Platform or otherwise interact with us via an external service or application, such as Facebook or Google; and
(g) When you interact with us offline, including when you interact with our outsourced customer service agents.
The personal data we collect from you may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies, and third party sellers), for some or all of the following purposes:
(a) To facilitate your use of the Services or access to the Platform, including responding to your queries, feedback, claims or disputes through our outsourced customer service agents;
(b) To process orders you submit through the Platform, whether the products are sold by us or a third party seller;
(c) Payments that you make through the Platform for products, whether sold by us or a third party seller, will be processed by our agent;
(d) To deliver the products you have purchased through the Platform, whether sold by us or a third party seller. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier), whether the product is sold through the Platform by us or a third party seller;
(e) To update you on the delivery of the products, whether sold through the Platform by us or a third party seller, and for customer support purposes;
(f) To compare information, and verify with third parties in order to ensure that the information is accurate;
(g) To administer your account (if any) with us;
(h) To verify and carry out financial transactions in relation to payments you make online;
(i) To audit the downloading of data from the Platform;
(j) To improve the layout or content of the pages of the Platform and customize them for users;
(k) To identify visitors on the Platform;
(l) To carry out research on our users’ demographics and behavior;
(m) To provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;
(n) Subject to having obtained your consent in accordance with applicable law, we may also use your personal information to send you marketing or promotional materials about our or third party sellers’ products and services from time to time; and
(o) We may also conduct automated-decision making processes in accordance with any of these purposes.
To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as:
(a) Restricting access to personal data to individuals who require access;
(b) Maintaining technology products to prevent unauthorized computer access;
(c) Deleting or anonymity your personal data in compliance with the standards mandated by applicable law, when it is no longer needed for any legal or business purpose; and
(d) Using 256-bit SSL (secure sockets layer) encryption technology when processing your financial details.
Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your Food Health Empire password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other data submitted to SFood Health Empire. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log out of your account and close the browser when you are finished with using a shared computer.
Food Health Empire does not sell products for purchase by children under  years of age, nor does it intend to provide any of the Services or the use of the Platform to children under  years of age. We do not knowingly collect any personal data relating to children under  years of age.